Exchange and Return Policy

Return and Exchange Policy

Due to the sensitive nature of our products, we prioritize the safety and quality of the products for all customers. Therefore, the following conditions apply:

First: Return Conditions

• Returns can be requested within 3 days from the date of receiving the order.

• The item must be in its original condition, unused, with the original packaging and all tags attached.

• The customer bears the shipping and return costs, unless the error was from the store’s side or the product is defective or not as described.

Second: Exchange Conditions

• Exchanges can be requested within 3 days from the date of receiving the order.

• The item must be unused and in its original condition, with the packaging and tags.

• The replacement product must be available in stock at the time of the exchange request.

• If the exchange is requested for reasons other than a product defect, the customer bears the shipping costs.

Important Notes

• Returns or exchanges may not be accepted if the product has been used or opened in a way that affects its safety, due to the nature of the products.

• In case of a manufacturing defect or an order error, please contact us within the specified period and the request will be processed according to the applicable regulations.